RhythmForge

Refund and Returns Policy

At RhythmForge, we take pride in delivering high-quality, professionally crafted digital music beats and instrumentals designed to meet the creative demands of musicians, producers, and content creators worldwide. Our goal is to ensure every customer is satisfied with their purchase and has a seamless experience using our products. Because all of our offerings are digital files delivered instantly online, we have established a clear, detailed refund and returns policy to maintain fairness and transparency for both our customers and our team.

1. Nature of Digital Products and No Physical Returns

Please note that all products sold on RhythmForge are digital downloads, meaning no physical goods will be shipped. Due to the intangible nature of digital files, physical returns or exchanges are not possible. Once a file has been downloaded, it is considered consumed and cannot be returned in the traditional sense like physical products. This is a standard industry practice for digital media to protect both creators’ rights and maintain integrity.

2. Circumstances Under Which Refunds May Be Granted

Although digital products generally are non-refundable, we understand that technical or rare issues can occur. Refunds will be considered only in the following specific cases:

  • Technical Access Issues: If you are unable to download your purchased files due to a broken or expired download link, corrupted or unusable files, or server errors, please contact our support team immediately. We will first attempt to resolve the issue by providing new links or replacement files. If the problem cannot be fixed within a reasonable timeframe, a refund may be issued.
  • Product Misrepresentation: If the product you receive differs significantly from the description, preview, or sample provided on our website—for example, receiving the wrong beat, incomplete files, or a completely different style than advertised—you may be eligible for a refund. Please provide evidence of the discrepancy.
  • Duplicate Purchase: In the event that a customer accidentally purchases the same beat or product twice, a refund for one of the duplicates may be granted upon verification.
  • Failure to Deliver: If for any unforeseen reason we fail to deliver your purchase within the promised timeframe and cannot provide the product, you will be eligible for a full refund.

3. Situations Where Refunds Are Not Available

To maintain clarity and fairness, refunds will not be granted under the following conditions:

  • Change of Mind or Buyer’s Remorse: If you simply decide that you no longer want the beat or product after purchase, refunds will not be issued.
  • Subjective Dissatisfaction: Because music is highly subjective, refunds are not available if you dislike the artistic style, genre, quality, or production of the beat. We recommend listening carefully to previews before buying.
  • Inability to Use: Lack of technical skills, software, or knowledge required to use the digital product is not a valid reason for refund. We encourage customers to research compatibility beforehand.
  • Expired Download Link: Customers are responsible for downloading their files within the 30-day availability window. Expired links due to delay or negligence do not qualify for refunds or reactivation.
  • Partial Use or Modification: Once files are downloaded, even partially used or modified, the purchase is considered complete and final.

4. How to Submit a Refund Request

To ensure your request is processed smoothly, please follow these steps:

  • Timeframe: Submit your refund request within 14 calendar days from the purchase date. Requests after this period will not be accepted.
  • Contact Support: Email our customer service team with the subject “Refund Request” along with your order number, purchase email, and a detailed explanation of the issue.
  • Provide Evidence: Attach any relevant screenshots, error messages, corrupted file samples, or other documentation that supports your claim. This helps us resolve your case faster.
  • Response Time: We aim to review and respond to refund requests within 3 business days.

5. Refund Review and Processing

  • Upon receiving your request, our team will carefully evaluate the case based on the provided information and our policy terms.
  • If approved, refunds will be processed via the original payment method used during purchase. Depending on your bank or payment provider, it may take 5 to 10 business days for the funds to reflect in your account.
  • If a refund request is denied, we will clearly explain the reasons and may offer alternative solutions such as replacement files, technical support, or account credit where applicable.

6. Download Link Availability and Responsibility

  • Purchased files come with a download link valid for 30 days starting from the moment of purchase.
  • It is the buyer’s responsibility to download and securely back up all files during this period.
  • We do not offer indefinite storage or permanent re-download options beyond this window, except in rare cases handled individually by support.
  • Losing access to your files due to expired links is not a valid reason for refunds or additional downloads.

7. Customer Support and Assistance

At RhythmForge, we value every customer and strive to offer excellent support services to help you:

  • Troubleshoot any download or technical problems with your purchased files
  • Clarify licensing terms and permitted uses to avoid misunderstandings
  • Assist in selecting the right product to match your project requirements and preferences

Please contact us as soon as possible if you encounter any issues or uncertainties. We are here to help make your creative process smooth and enjoyable.

Agreement and Recommendations

By completing a purchase on RhythmForge, you acknowledge and accept this refund and returns policy. We encourage all customers to:

  • Review product descriptions, previews, and licensing details carefully before purchasing
  • Contact us with any questions prior to purchase to ensure the product suits your needs
  • Download and back up your files promptly after purchase to avoid losing access

Our mission is to provide top-tier digital beats and support your artistic journey with transparency and fairness.